Retail

Companies & Strategies
“I am convinced that the customer experience has nothing to do with luxury, but that it is practised and that it will make the difference”, defends Robert Goeres. (Photo: Jan Hanrion/Paperjam)
RETAIL

Luxury, retail and the customer experience: Robert Goeres’ vision

A guest of Paperjam Together, Robert Goeres looks back on his career as a family entrepreneur and the transformation of Rue Philippe II into Luxembourg’s luxury artery. Between references to Rolex, Patek Philippe or Hermès, he defends a conviction: in high-end retail, the product is no longer enough, only the customer experience makes the difference.

Thierry Labro • 27.03.2026
La Vie Claire, which has decided to attack markets bordering France, is starting with Belgium and the opportunistic takeover of Biocap, which was declared bankrupt a short while ago. Photo: La Vie Claire
RETAIL

La Vie Claire sets up shop in Belgium after Biocap goes bankrupt

Thierry Labro • 23.03.2026
“The expansion marks another step in our strategy to broaden Pierce’s presence across Europe,” Göran Dahlin, chief executive of Pierce Group, on the company’s expansion into Luxembourg, Slovenia, Romania and Bulgaria. Photo: Pierce Group
RETAIL

Pierce Group widens Europe push with Luxembourg launch

Kangkan Halder • 23.03.2026
Philippe d'Ornano has been the president of the Sisley brand since 2013. (Photo: Sisley)
RETAIL

Sisley in Luxembourg: “A business choice, but also one of recognition”

Emilie Gline • 18.03.2026
From 17 March to 16 April, 14 entrepreneurs supported by Microlux will take turns in a pop-up store set up at number 25 rue des Capucins. Photo: Ville de Luxembourg
RETAIL

A Microlux pop-up store with 14 entrepreneurs on rue des Capucins

Ioanna Schimizzi • 12.03.2026
This shop will be the brand’s sixth outlet in the Grand Duchy. (Photo: Jack & Jones)
RETAIL

Jack & Jones opens its first kids shop in Luxembourg

Emilio Naud • 04.03.2026
Peter Eberle is the CEO of Engelhorn in Luxembourg. (Photo: Patricia Pitsch/Paperjam)
RETAIL

Engelhorn arrives at Gridx on 6 March

Hugo Hirsch • 04.03.2026
To support this launch, the chain is recruiting nearly 50 employees. (Photo: Burger King)
RETAIL

Burger King to open a restaurant in Belval in mid-April

Emilio Naud • 03.03.2026
In post for a year, Belux general manager Bernard Englebert is in charge of six Alain Afflelou shops in Luxembourg and 58 on the Belgian side. (Photo: Alain Afflelou)
RETAIL

Bernard Englebert (Afflelou): “Luxembourg, a ground for innovation”

Pierre Théobald • 03.03.2026
Robert Chvátal, CEO of Allwyn, talks of a “founding transaction” designed to position the group as the world’s second-largest listed player in the sector. (Photo: KKCG)
RETAIL

Allwyn-Opap: Luxembourg, the tipping point for a global giant

Thierry Labro • 03.03.2026
To hear Gabriel Boisante detail his method, his trade-offs and his vision of the sector, the full exchange opposite Mike Koedinger, founder and CEO of Paperjam, is to listen to the Paperjam podcast. (Photo: Jan Hanrion/Paperjam)
RETAIL

Gabriel Boisante, “the grocer” turned hospitality entrepreneur

Thierry Labro • 27.02.2026
“In Luxembourg, there is not the customer base to fill very upmarket restaurants on a long-term basis,” said Gabriel Boisante. “When the experience is honest, you rarely hear that it’s too expensive.” (Photo: Jan Hanrion/Paperjam)
RETAIL

Gabriel Boisante: “People aren’t coming to eat or drink” [VIDEO]

Thierry Labro • 27.02.2026
Anne Nickels, managing director and sixth generation of the family business, Namur. (Photo: Jan Hanrion/Paperjam)
RETAIL

The future of Namur: Anne Nickels sits down to talk

Emilie Gline • 27.02.2026
Christine Impens: “Contributing to international projects, strengthening the group’s development, and supporting growth across both premium cigar and accessory segments.” Photo: Fumoir de Luxe
RETAIL

“Craftsmanship, continuity, innovation, and a strong family spirit”

Paperjam Club • 26.02.2026
The new establishment will open on 11 March. (Photo: Focaciao)
FOODZILLA

Focaciao opens a second restaurant at Cloche d’Or

Emilio Naud • 25.02.2026
The latest edition of the Retail Report shows a transformation in retail and, together with the cadastre, provides a fine-grained view. (Photo: SIP)
RETAIL

More shop windows, less choice: how the retail offer is changing

Thierry Labro • 24.02.2026
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