The implementation of a comprehensive digitalisation strategy was a prerequisite set by the government for establishing its ‘modern government’. However, it was not until December 2025 that it unveiled its ‘Digital Government Strategy 2026–2030’. The ‘once-only’ principle, at the heart of the scheme, is still stalled before the Council of State. From a political perspective, this framework aims “to build a more efficient, sovereign and inclusive administration, by putting people and technology at the service of the common good”.  The first pillar of this policy aims to achieve well-managed digital sovereignty through the utilisation of data, artificial intelligence and quantum technology.

The second pillar is to ensure trust and security. “In an uncertain geopolitical context, reliability and the protection of sensitive data are essential prerequisites for maintaining public trust,” the government explains.  The strategy was developed in collaboration with all government departments using a ‘whole-of-government’ approach, as opposed to a silo-based approach.

MyGuichet.lu will remain the single point of contact, with enhanced functionality. The integration of the European digital wallet (EUDI Wallet) will enable citizens to prove their identity and share official documents securely and digitally. From a technical perspective, the systems will need to be able to communicate with one another in real time to enable the automated sharing of data via interoperable interfaces. To reduce repetitive tasks for public officials and allow them to focus on cases with higher added value, artificial intelligence systems will be integrated into the processes.

Because progress is only worthwhile if it is shared by all, the Ministry for Digitalisation has placed digital inclusion at the heart of its work. “So that no one is left behind,” according to the minister Stéphanie Obertin (DP).

In February, the government launched its Digital Inclusion Plan 2030, underpinned by several initiatives; such as the Accessilingua project, which aims to use AI to transform complex administrative texts into clear and accessible language; the digital power of attorney scheme, which allows people facing difficulties to appoint a relative to carry out administrative procedures on their behalf; and a mobile Guichet.lu office that will visit different regions each month.

A quarter of the population has limited digital skills and experiences stress when carrying out online tasks. According to the Liser study on digital inclusion, in 2024, 38.1% of internet users were ‘heavy users’, 39.8% were ‘intermediate users’ and 24.1% were ‘light users’.

Luxembourg is making the switch to the European digital wallet

For its digital wallet (eWallet), the government has opted for the European solution. On 16 July 2024, it withdrew Bill 8168, which had been tabled in 2023 and favoured a national solution. The government has since joined the European Digital Identity Wallet (EUDIW) project, notably to ensure cross-border interoperability. However, each member state will need to have its own application that complies with the eIDAS 2 Regulation.

The testing phase is now complete and the digital wallet is due to be available in Member Countries from 24 December 2026. In practical terms, this will be an app accessible via a MyGuichet.lu account, which will contain the identity card, certificate of residence, driving licence and a certified electronic signature, and will enable users to share certified documents.

The idea is to replace printed documents or those sent in various electronic formats with certified electronic documents. This should streamline and simplify procedures such as opening bank accounts, which is a sensitive issue. Users will also have access to a complete history of their interactions with banks, government departments or businesses, and will have the right to rectify any information. Physical procedures will remain available.

In neighbouring countries, the “France Identité’ solution has been adopted by 4 million users in two years, with an awareness rate of over 60 per cent.

EUDI Wallet: the three key players in the ecosystem

1. Member Countries (which are responsible for issuing the EUDI Wallet to their citizens).

2. Organisations that issue certificates (which supply the EUDI Wallet with certified documents).

3. Organisations that accept the EUDI Wallet as part of their processes (banks, public services, etc.).

This article was written for the July 2026 issue of Paperjam magazine, published on 17 June. The content is produced exclusively for the magazine. It is published on the site to contribute to the full Paperjam archive. Click this link to subscribe to the magazine.

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