With 10 years’ experience in IT, Pedro embodies a new generation of versatile profiles, able to navigate with ease between technical skills, project management and business vision. His career path has been guided by one constant: broadening his scope to better understand and transform organisations.

He began his career as a full-stack developer with an initial immersion in the banking sector, which then led him to work with a number of international clients. Initially recruited as a developer, Pedro quickly distinguished himself by his versatility. He progressed to become a business analyst and team leader, while working on a wide range of technologies. It was also in this context that he specialised in hyperautomation, a key area for the rest of his career.

In 2018, he moved to Luxembourg and joined a major financial institution as an RPA developer. At this institution, he successively held tech lead and then managerial roles, assuming responsibility for a strategic IT department, which made a major contribution to the bank’s digitisation and improved customer and internal experience, while supervising technologies across the entire application lifecycle.

Among his major achievements, Pedro highlights the development of a next-generation virtual assistant based on the most advanced language model (LLM) technologies. He sees this project as the starting point for a forward-looking interaction model designed to transform the relationship between the bank and its customers.

Pedro joins Fujitsu driven by a desire to continue learning and take on new challenges. In his role as customer success and delivery lead, he is involved across all project phases: understanding customer needs, structuring solutions, delivery, resource management and support for sales teams, serving end-to-end projects based on trust and collaboration.

A full version of this article is also available in French.