Capgemini headquarters in Paris. Photo: Capgemini

Capgemini headquarters in Paris. Photo: Capgemini

The 16th edition of the World Quality Report by Capgemini, Sogeti, and Opentext surveyed 1,750 organisations to capture current developments in quality engineering (QE). The rapid adoption of Gen AI is revolutionising quality engineering by optimising product quality and manufacturing processes.

Global quality engineering and testing trends highlighted in the report include the increasing adoption of Gen AI, with 68% of respondents actively using or exploring its benefits. Additionally, the report shows an evolution in QE automation: 29% of organisations have fully integrated Gen AI into their test automation processes, and 42% are actively exploring its potential. The shift from traditional testing to agile quality management is also evident, with 40% of organisations embedding quality engineers directly into their agile processes.

“These global trends are evident in Luxembourg as well. The adoption of Gen AI has transformed testing activities, reducing the effort needed for design and achieving accurate improvement in test reports,” says François Orssaud, practice leader DevOps&Cloud and QE&T at .

Automated testing, enriched by Gen AI, has become indispensable, empowering Luxembourg’s quality engineers to achieve greater efficiency and coverage.
François Orssaud

François Orssaudpractice leader DevOps&Cloud and QE&T

François Orssaud concludes, “Furthermore, while agile integration reduces reliance on traditional testing centres of excellence (TCoE), companies must strategically balance embedded engineers in agile teams and independent ones in TCoEs.”

The 2024-2025 edition of the World Quality Report underscores AI’s transformative role in quality engineering, showcasing how forward-thinking QE practices are being recognised for driving business value. The full report provides further insights into these trends and their implications for organisations worldwide.

For a comprehensive look at the findings, access the full report on .